WHEN DO YOU DELIVER?

Deliveries will be made every week! We will contact you 24hrs prior to delivery with a closer approximate time for delivery.

DO I HAVE TO BE AT HOME TO ACCEPT DELIVERY?

You do not have to be at home, but if you are not going to be at home it is vital that you tell us where we can leave your goods – somewhere safe and dry. We cannot – and do not – take responsibility for your goods after delivery.

WHAT IF THE PRODUCT I WANT IS 'OUT OF STOCK' WHEN YOU TRY TO BUY IT?

We will let you know as soon as possible. You can choose to keep your order, pending availability of the product, or cancel your order. If you choose to keep your order we will look for the out-of-stock product each week and forward you updates from IKEA about when you can expect it. If you choose to cancel your order you will get a full refund.

HOW DO I PAY YOU?

We accept payment by direct deposit, credit card or cash on delivery. If you decide to go ahead we will email you an invoice with bank details for the cost of your IKEA order and the fee. When you transfer the funds we will use the money to go in-store to purchase the item/s and have them delivered to you.

WHAT DOES YOUR SHOPPING & DELIVERY SERVICE COST?

With our service, the more you need the better value we can offer, so we always encourage people to make the most of their deliveries. We are happy to coordinate any items no matter how big or small and we always try to provide the most affordable possible service. Fees are based on how much space and weight the items take up in the truck and how easy the item/s are to shop for in store.

DO YOUR SHOPPING & DELIVERY QUOTES INCLUDE ASSEMBLY?

We quote separately for assembly. If you’d like an Assembly Quote please let us know. If you choose to accept our Assembly Quote we’ll arrange a mutually convenient time and date to do the work. Normally, we cannot assemble the same day that we deliver, because we have multiple deliveries and do not have any spare time.

WHAT HAPPENS IF SOMETHING IS FAULTY?

If we have shopped on your behalf, we will gladly exchange an item without charge if something is faulty. We arrange refunds or exchanges according to IKEA’s generous terms and conditions. Check their website for details.

WHAT HAPPENS IF I CHANGE MY MIND AFTER YOU HAVE BOUGHT THE PRODUCT?

If you change your mind about a non-faulty product and want a refund we will organise to pick up the item, take it to IKEA, and process the refund. If you want an exchange, we will pick up your unwanted product and return to IKEA and organise the delivery of your new product. We arrange refunds or exchanges according to IKEA’s generous terms and conditions. Check their website for details. Additional processing fees will apply.

I SENT A SHOPPING LIST, BUT HAVEN’T HEARD FROM YOU FOR A COUPLE OF DAYS. DID YOU GET MY ORDER?

We generally process orders immediately, so if you don’t hear from us within 24 hours, we may not have received your email. If you send your shopping list directly from the IKEA website we will have the email address you used – but we will not have your name, phone number or delivery address unless you added these details to the comments section of the email. If you have any questions call Sarah on 0401 880 170 or Luke 0410 407 247 and we will solve the problem!

CAN YOU SHOP, DELIVER AND ASSEMBLE THE SAME DAY?

Normally, we do not have time to do any assembly work on our delivery day. If you are interested in assembly we’ll provide you with a separate assembly quote, and if you choose to proceed we’ll find a mutually convenient time and date to do the work.

TERMS & CONDITIONS

For more details on what we will and won’t do, please read our full Terms & Conditions.

Can’t generate a shopping list, or don’t have an email address?
No problems, please call or send us a text message and will be happy to assist you:
Sarah on 0401 880 170 or Luke 0410 407 247.