FAQs

HOW OFTEN TO YOU GO TO IKEA’S LOGAN STORE?

Every Sunday, unless otherwise advised.

WHEN DO YOU DELIVER?

Delivery is on Sunday for those destinations between Logan and Ballina and by arrangement for those destinations beyond Ballina (including Alstonville and Lismore). Check the information under Gold Coast & Northern Rivers in the main menu. If you're still not sure where you fit in this schedule, please call Sarah on 0401 880 170. We will do our best to give you an accurate window for our delivery time, but this is subject to any unexpected delays that are outside our control.

DO I HAVE TO BE AT HOME TO ACCEPT DELIVERY?

You do not have to be at home, but if you are not going to be at home it is vital that you tell us where we can leave your goods - somewhere safe and dry. We cannot - and do not - take responsibility for your goods after delivery.

PLEASE EXPLAIN IKEA'S TWO ONLINE ORDERING OPTIONS. HOW MUCH DO THEY COST?

In most cases, especially for small and medium-sized orders, Shop Drop Assemble is cheaper than IKEA. For the Byron region IKEA charges a flat rate of $220 for shopping and delivery.

IKEA now has two online ordering options:

Click & Collect. You pay IKEA a flat rate of $40 and they collate your order for you to pick up. There is an additional charge for delivery ($180 to Byron Bay, for example). If you give Shop Drop Assemble your Order Number we can collect your order on your behalf and deliver it to you. It is best to allow 24 hours for your order to be collated and there is a five day window of opportunity for us to collect it.
Click & Delivery. You pay IKEA the Click & Collect fee of $40, plus, for Byron Bay, a flat-rate delivery charge of $180 – a total of $220. The IKEA delivery day is Tuesday.

PLEASE EXPLAIN YOUR TWO ONLINE ORDERING OPTIONS. HOW MUCH DO THEY COST?

In most cases, especially for small and medium-sized orders, Shop Drop Assemble is cheaper than IKEA. IKEA has a flat rate for shopping and delivery to Byron, for example, that totals $220.

Shop Drop Assemble now has two online ordering options:

Shopping & Delivery. Send us your Shopping List and we will send you a quote that includes shopping for your order and delivery to your door. Our minimum charge for shopping and delivery is $50. Delivery is normally on Sunday. (For example, IKEA’s minimum charge for Click & Delivery to Byron Bay is $220 and they deliver on Tuesday.)
Delivery-only. Send us your Shopping List and we’ll give you a delivery-only quote. You pay IKEA $40 for their Click & Collect service and pay Shop Drop Assemble separately for delivery only. To collect on your behalf, all we need is your order number. Our minimum delivery charge is $50. Delivery is normally on Sunday. (For example, IKEA’s minimum charge for delivery to Byron Bay is $220 and they deliver on Tuesday.)

WHAT IF THE PRODUCT I WANT IS 'OUT OF STOCK' WHEN YOU TRY TO BUY IT?

We will let you know as soon as possible. You can choose to keep your order, pending availability of the product, or cancel your order. If you choose to keep your order we will look for the out-of-stock product each week and forward you updates from IKEA about when you can expect it. If you choose to cancel your order you will get a full refund, less a $10 search and administration fee.

HOW DO I PAY YOU?

Pre-payment is required. We accept payment by direct deposit. We must receive confirmation of payment not later than Friday night, prior to delivery on Sunday.

WHAT DOES YOUR SHOPPING & DELIVERY SERVICE COST?

Shopping and delivery fees are calculated on a per item basis and depend on shopping time, weight, size, and your delivery address. Minimum fees for a single small flat pack to Byron Bay start at $50. Generally, the more items you order, the less you pay per item. However, please bear in mind that shopping for a large list of small items, which may require us to search the market hall, can take a lot of time and affect our fee! We encourage you to share your order with friends and family to reduce costs, but we do not accept more than one address per order. We'll let you know if IKEA's flat-fee is cheaper than our quote. We quote separately for assembly work.

WHAT DOES YOUR DELIVERY-ONLY SERVICE COST?

Delivery-only fees are calculated on a per item basis and depend on weight, size, and your delivery address. Minimum fees for a single small flat pack to Byron Bay start at $40. Generally, the more items you order, the less you pay per item. We encourage you to share your order with friends and family to reduce costs, but we do not accept more than one address per order. We'll let you know if IKEA's flat-fee is cheaper than our quote. We quote separately for assembly work.

DO YOUR SHOPPING & DELIVERY QUOTES INCLUDE ASSEMBLY?

We quote separately for assembly. If you'd like an Assembly Quote please let us know. If you choose to accept our Assembly Quote we'll arrange a mutually convenient time and date to do the work. Normally, we cannot assemble the same day that we deliver, because we have multiple deliveries and do not have any spare time.

WHAT HAPPENS IF SOMETHING IS FAULTY?

If we have shopped on your behalf, we will gladly exchange an item without charge if something is faulty. We arrange refunds or exchanges according to IKEA's generous terms and conditions. Check their website for details. If you have ordered through IKEA's Click & Collect service and SDA has provided a delivery-only service we will return and exchange your goods for our original delivery charge X 2 (in other words, we will charge you for the return of your faulty product and the delivery of your replacement product).

WHAT HAPPENS IF I CHANGE MY MIND AFTER YOU HAVE BOUGHT THE PRODUCT?

This is not good! Please double check your measurements and make sure you are certain about what you want before you place your order! If you change your mind about a non-faulty product and want a refund we will charge you the equivalent of our original delivery fee to pick up the item, take it to Logan, and process the refund. If you want an exchange, we will charge you both for the return of your unwanted product to Logan and the new delivery of your new product. We arrange refunds or exchanges according to IKEA's generous terms and conditions. Check their website for details.

I SENT A SHOPPING LIST, BUT HAVEN’T HEARD FROM YOU FOR A COUPLE OF DAYS. DID YOU GET MY ORDER?

We generally process orders within 24 hours, so if you don’t hear from us within 48 hours, we may not have received your email. If you send your shopping list directly from the IKEA website we will have the email address you used - but we will not have your name, phone number or delivery address unless you added these details to the comments section of the email. If you have any questions call Sarah on 0401 880 170 and she will solve the problem!

CAN YOU SHOP, DELIVER AND ASSEMBLE THE SAME DAY?

Normally, we do not have time to do any assembly work on our delivery day. If you are interested in assembly we'll provide you with a separate assembly quote, and if you choose to proceed we'll find a mutually convenient time and date to do the work.

TERMS & CONDITIONS

For more details on what we will and won't do, please read our full Terms & Conditions.